Refund and Returns Policy

Refund and Returns Policy

Last Updated: July 2026

At Misneach Remedies, every candle, diffuser and essential oil blend is hand-poured in small batches with care. We genuinely hope you love every order, but if something isn’t right, we’re here to help.

Returns

If you have changed your mind, you may return unopened, unused products within 14 days of receiving your order for a refund.

To be eligible for a return, products must be:

  • Unused and unopened
  • In their original packaging
  • In a resaleable condition
  • Returned within 14 days of delivery

Please contact us before returning any items so we can provide return instructions.

Products That Cannot Be Returned

For hygiene and safety reasons we cannot accept returns on:

  • Opened essential oil sprays
  • Opened reed diffuser refills
  • Opened diffuser oils
  • Opened wax melts
  • Opened candles
  • Used car diffusers
  • Any personalised or custom-made products

Unless they are faulty or damaged upon arrival.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and packaging

Where appropriate we will offer:

  • A replacement
  • A refund
  • Store credit

Depending on the circumstances.

Incorrect Items

If you’ve received the wrong product, please let us know within 48 hours and we’ll arrange for the correct item to be sent as quickly as possible.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed back to your original payment method within 5-10 working days.

Please note your bank or payment provider may take additional time to process the refund.

Return Postage

If you’re returning an item because you’ve changed your mind, you will be responsible for the return postage costs.

If the item is faulty, damaged or we’ve made an error with your order, we’ll cover all reasonable return postage costs.

Non-Delivery

If your parcel is lost in transit, please contact us.

We’ll work with our delivery partner to investigate and, where appropriate, arrange either:

  • A replacement order
  • A full refund

Cancellations

Orders may be cancelled before they have been dispatched.

Once your order has entered production or has been shipped, it can no longer be cancelled and our standard returns policy will apply.

How to Request a Return

Please contact us with:

  • Your name
  • Order number
  • Reason for return
  • Photographs (if applicable)

We’ll respond with the next steps as quickly as possible.

Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

Contact Us

Misneach Remedies

Email: hello@misneachremedies.com

Website: www.misneachremedies.com